I bought a terrible TV Tuner for my computer from PCTek Online (no link, don’t even waste your time) and I’m trying to return it/exchange it/get some sort of compensation for the absolute crap that is this board. Why is it so terrible? Besides having a crappy user interface for the installation software, and probably a faulty driver, since I installed all 50 million that came on the cd, the board just flat out doesn’t work, no matter what driver you install with it (we tried some on the internet). The installation instructions were abysmal, poorly translated drivel that didn’t even match the crappy user interface.
Last line of defense? Gus, of course. If a driver developer can’t even install the driver for your product, then your product is garbage.
I tried e-mailing the PCTek to tell them this and received no response. I saw that they were in New Jersey, so I called this morning. I’m assuming the number for their customer service line is not current because the guy who answered the phone had all the manners of a below-average code monkey. Our conversation:
Him: (rushed, muttered greeting)
Me: Yes, I bought a board from you and I’d like to exchange it or get a refund.
Him: Did you e-mail? You need to e-mail.
Me: Yes, I attempted to e-mail you, but received no response.
Him: When did you do it? Yesterday? Last night?
Me: Yesterday morning, yes.
Him: (seeming exasperated that I would expect a response in 24 hours) Richard does the RMAs. He’ll be here at 12. You should call back then.
How nice of this so-called customer service operator to be concerned enough to tell me to take further action because he is unable to do his job. Sometimes, when idiots annoy me, I like to ask them questions I know the answer to, just to reaffirm their idiocity.
Me: Okay, what time is it there?
Him: One hour later.
Me: I see. Well it’s 8:00 here. Let me ask you again, what time is it there?
Him: One hour later, 11:00.
Me: Thanks, I’ll call back.
I’m trying to remember the last time I was this unhappy with a purchase. I can’t. I’m also trying to remember the last time I was unhappy with any purchase and it was handled this poorly. It’s been a long time. I hope ol’ Richard can help me out when I call him today.